Customer Support Portal built around Linear
Let your customers keep track of all their Linear requests and respond to every email, chat, or Slack conversation.
View and respond to Linear requests
Your customers will see their own and all requests from their team members.
Requests from all channels
Slack, email, calls, your feedback portal, and any source via Zapier.
Adjust importance
Your customers can adjust the importance to help you prioritize.
Secure behind SSO
Only customers who authenticate their email will see their requests.
Premium support for your B2B customers
Link a conversation to Linear and the customer sees its title, status, and due date on the portal.
Your workspace snippets
Unsnoozed thread, no reply for a long time
Hey [name],
We haven't received any updates or details from you for a while, so…
Give customers clarity
Manage customer expectations by clearly communicating what you shipped for them.
View requests from all sources
Your customers can see Linear requests from sources like Slack, Intercom, Zendesk, or Hubspot.
Reply to requests
Customers can reply to Linear requests and all conversations. Even Slack threads.
Mark requests important
Customers can mark requests as important to make priorities sharper for engineers in Linear.
Embed in your app
Add the portal to your app with the widget to make requests visible and get more feedback from customers.
Fully themable
Theme your portal and help center in light and dark mode, hosted on your own domain.
Secured with SSO and authentication
Adjust your portal theme, add a custom domain, and authenticate customers with SSO.
Powering fast-moving companies worldwide
The number one system for companies on Linear
Productlane is built from the ground up around Linear. Preventing duplication and enabling opinionated workflows.
Edit Linear customers
Sync Linear customers with all properties bi-directionally. Edit them right from your conversation.
Links
Enterprise SSO
Mark important
Add an important Linear request per highlight. Build the right features with high precision.
High performing startups choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.
